Terms of Service
1. About Us and Scope
MIYAIP is operated by MIYA NETWORK LIMITED (“we”, “us” or “our”) and provides proxy and data access services.
These Terms of Service apply to your access to, purchase of and use of MIYAIP services. Before purchasing, please read these Terms and the relevant product’s Before You Buy notice. Our handling of personal information is addressed in the Privacy Policy.
Company: MIYA NETWORK LIMITED
Address: WORKSHOP 60, 3/F, BLK A, EAST SUN IND CTR, NO. 16 SHING YIP ST, KWUN TONG, HONG KONG
Email: support@miyaip.com
Telephone: +1 7604621474
2. Services
The product type, location, number of IPs, price, validity period, connection methods and usage restrictions are specified in the product description and order page at the time of purchase. Different products may have different conditions.
Providing proxy services does not imply an affiliation with any third-party website or platform. We do not guarantee that a third party will permit or continue to accept access through a proxy. Before purchasing, determine whether the product meets your intended requirements.
3. Account and Credential Security
Keep your account password, API keys and proxy credentials secure. Do not share them with unauthorised persons.
You are responsible for your use of the service and use by people you authorise. If you suspect unauthorised access to your account or credentials, contact us promptly and take appropriate security measures.
4. Purchases, Payments and Delivery
Before paying, check the product type, location, quantity, price, validity period and payment method. The amount payable is the amount shown on the order page.
Proxy products are digital services delivered online. Delivery details, activation conditions, and service start and end times are specified in the relevant product and order information.
If payment succeeds but the service is not delivered, contact support for investigation. Renewal prices and validity periods are shown on the renewal confirmation page.
5. Validity and Product Restrictions
You must comply with the validity period, device limits, connection limits and network requirements of the product purchased.
For products identified as being cleared upon expiry, the proxy resources become unavailable and are removed at the end of their validity period. Refer to the order or product page for the applicable start and end times.
The US OneDay static residential proxy product has the following conditions:
- One-day validity; expired proxies become unavailable and are removed.
- Each static residential proxy IP supports up to two simultaneous devices.
- Original IP access requires your local network to have connectivity outside mainland China.
These conditions apply only to that product. Other products are subject to their respective descriptions.
6. Refund Policy
Payments are non-refundable for non-product reasons. Refunds are available only for issues with the product itself.
A change of mind, selection of the wrong product or location, and unused or partially used services are non-product reasons. Problems caused solely by your network, device or configuration, or by a third-party website’s own access restrictions, do not constitute issues with the product itself.
If you believe the product has an issue, email support@miyaip.com with your order details, a description of the problem and relevant troubleshooting evidence. Do not send complete payment credentials or unrelated sensitive information.
We will investigate whether the issue originates from the product and arrange a refund where the refund conditions are met.
This policy does not restrict mandatory consumer rights under applicable law or prevent the investigation and correction of duplicate charges, incorrect charges or other payment errors.
7. Acceptable Use and Prohibited Activities
Use the service only for lawful and authorised activities. You must comply with applicable law and the rules of relevant websites or platforms.
You must not use the service to conduct, assist with or support:
- Unauthorised access to accounts, devices, systems or networks.
- Fraud, phishing, impersonation, or theft of account credentials or payment information.
- Spam, abusive bulk account creation or other abusive activity.
- Distribution of malware, denial-of-service attacks or disruption of networks and systems.
- Infringement of privacy, intellectual property or other third-party rights.
- Accessing, distributing or trading unlawful content.
- Circumventing authentication, security controls or access restrictions without authorisation.
- Use of proxy resources that threatens service stability or third-party security.
You must not provide accounts or service resources to third parties for these prohibited activities.
8. Suspension and Termination
Where there are reasonable grounds to believe that your use breaches these Terms or applicable law, or creates a security risk to the service or third parties, we may take necessary action, including restricting, suspending or terminating access.
Suspension or termination resulting from a breach does not, by itself, constitute a product issue or establish eligibility for a refund, except as required by applicable law.
If you have questions about such action, contact support to explain your circumstances.
9. Service Limitations and Liability
Services may be affected by maintenance, network failures, changes to third-party systems and circumstances beyond our reasonable control. We do not guarantee uninterrupted availability or suitability for every particular purpose.
To the extent permitted by applicable law, we are not responsible for losses resulting from your breach of these Terms, incorrect configuration or restrictions imposed by third-party platforms.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
10. Changes to These Terms
We may update these Terms to reflect service changes or legal requirements and publish the updated text on the relevant page. Material changes affecting a purchasing decision should be displayed before purchase.
Existing orders remain subject to applicable law and their agreed conditions.
11. Governing Law and Disputes
These Terms are governed by and interpreted under Hong Kong law. Disputes arising from these Terms or MIYAIP services will be handled by the courts of Hong Kong.
Nothing in these Terms affects rights that applicable law does not permit a contract to exclude.
12. Contact Us
For purchasing enquiries, technical support, refund investigations or questions about these Terms, contact:
MIYA NETWORK LIMITED
Email: support@miyaip.com
Telephone: +1 7604621474
Address: WORKSHOP 60, 3/F, BLK A, EAST SUN IND CTR, NO. 16 SHING YIP ST, KWUN TONG, HONG KONG