Privacy Policy
1. About This Policy
This Privacy Policy explains how MIYA NETWORK LIMITED (“we”, “us” or “our”) handles relevant information when operating the MIYAIP website and responding to service enquiries.
This policy covers privacy and personal information only. Purchases, refunds, service validity and usage restrictions are addressed in the Terms of Service.
2. Minimum Necessary Information
We do not proactively collect user information beyond what is necessary to provide the service or request personal information unrelated to it.
If you contact us by email, telephone or another support channel, we process the contact information, order details, problem description and relevant attachments you provide to respond to your enquiry, investigate an order or resolve a service issue.
Provide only the information needed to handle the matter. Do not send account passwords, complete payment credentials or unrelated sensitive information.
3. Cookie
We use one cookie for essential website functions.
You can manage, delete or disable this cookie through your browser settings. Disabling it may prevent relevant website functions from working properly.
4. Use of Information
Information you provide is used only to:
- Respond to your enquiries and provide customer support.
- Investigate relevant orders, payments or refund matters.
- Troubleshoot and resolve service issues you report.
- Meet applicable legal requirements.
If relevant personal information needs to be used for a new purpose unrelated to its original purpose, we will follow applicable legal requirements concerning notice or consent.
5. Disclosure of Information
We use or disclose information only to the extent needed to handle the relevant matter.
Where a third party assisting us needs to process relevant information, disclosure should be limited to the information required for that task, with appropriate measures to protect it.
We may also disclose relevant information where required by applicable law, a court order or valid legal process.
6. Retention
Relevant information is retained only for as long as necessary to fulfil its processing purpose and applicable legal requirements.
Information that is no longer needed should be deleted or anonymised. The retention period depends on the purpose of the information, the status of the relevant matter and applicable legal requirements.
7. Security
We take reasonable measures to protect relevant personal information against unauthorised access, use, modification or disclosure.
No internet transmission or storage method can guarantee absolute security. Keep your account and credentials secure and avoid sending unnecessary sensitive information through support channels.
8. Your Requests
You may contact us to enquire about our handling of personal information or request access to or correction of your personal information under applicable law.
You may also request deletion of relevant information. We will handle such requests in accordance with applicable law and necessary retention obligations.
To protect the information concerned, we may need to verify your identity and authority to make the request.
9. Third-Party Services and Links
If you visit a third-party payment service or another website, its handling of information is governed by its own privacy policy.
Review that policy before submitting information. This policy does not replace a third party’s explanation of its own information handling practices.
10. Updates to This Policy
We may update this policy to reflect our actual services or legal requirements and publish the updated text on this page.
Where our information handling practices change materially, we will provide any notice required by applicable law.
11. Privacy Contact
For questions about this policy or our handling of personal information, or to submit a personal information request, contact:
Company: MIYA NETWORK LIMITED
Email: support@miyaip.com
Telephone: +1 7604621474
Address: WORKSHOP 60, 3/F, BLK A, EAST SUN IND CTR, NO. 16 SHING YIP ST, KWUN TONG, HONG KONG